Kept By Support
For app support, bug reports, privacy questions, feedback, or feature requests, contact:
Kept By, LLC
Email: [email protected]
Kept By is a personal keepsake archive app for iPhone.
Report a problem
If something is not working as expected, email [email protected] and include the iPhone model, iOS version, and a short description of what happened.
In the app, you can also use Me → Report a problem. You choose whether to include diagnostics. Diagnostics are designed to help troubleshoot app behavior without including keepsake photos, card text, sender names, notes, collection names, addresses, or image filenames.
Unlimited Keepsakes purchases
In Kept By 1.1 and later, Unlimited Keepsakes is a one-time, non-consumable in-app purchase. It is not a subscription and does not renew.
The first 10 personal keepsakes are free. Included sample keepsakes do not count. Personal keepsakes in Recently Removed continue to count until they are deleted forever.
- To purchase: open Me, tap Unlimited Keepsakes, then tap Unlock Unlimited and confirm the purchase with Apple. The same screen appears when you reach the free limit and try to keep another capture.
- To restore a direct purchase: open that same Unlimited Keepsakes screen and tap Restore Purchase. Use the Apple Account that made the purchase and follow any Apple sign-in prompt.
- For Family Sharing: each eligible family member should use their own Apple Account. Apple shares only the unlock; it does not share anyone's keepsake library.
- If restore does not find the purchase: confirm the device is online and that Apple shows the account as the purchaser or an eligible family member, then try Restore Purchase again. If it still does not work, email [email protected] with the app version, build number, and the message shown in the app.
Apple processes the purchase. Kept By receives entitlement status needed to unlock it, not your payment-card details. Never send us your Apple Account password or payment-card information.
Refund requests and decisions are handled by Apple. To request an eligible refund, visit reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
Family Sharing is enabled for Unlimited Keepsakes. Eligible family members may share the entitlement under their Apple settings. This shares only the unlock. It never shares or synchronizes local keepsake libraries, photos, notes, or drafts.
Privacy questions
For general privacy questions, support can help. For formal privacy requests, email [email protected].